Privacy Policy of Shercards.com
Principles for Processing Customer Data
This document outlines how Shercards.com handles customer data, including its purposes, composition, and confidentiality.
Who Processes Customer Data?
Shercards.com (Shercards OÜ, Registry code 17064279, VAT number EE102775262), based at Mustamäe tee 16/6, Business Centre “Marienthali,” 10617 Tallinn, Estonia, is the controller of your personal data.
The processors of customer data include:
– Shercards.com employees who manage the platform and process data securely.
– Postal service providers responsible for delivering goods to customers.
– Advertising service providers, including social media platforms, to whom only necessary data is transferred for marketing campaigns and analysis of customer behavior.
– IT support providers ensuring the functionality and development of Shercards.com and related IT solutions.
Who is a Customer?
A customer is any individual who has entered into a contract or relationship with Shercards.com.
What Constitutes Customer Data?
Customer data includes any information Shercards.com collects about its customers, such as names, personal identification numbers, contact details, transaction history, and more.
What is the Processing of Customer Data?
Processing of customer data involves any operation carried out on the data, such as collection, storage, modification, use, disclosure, and deletion.
Types of Processed Customer Data:
Shercards.com may collect the following data:
– Name and surname
– Identification number (for legal purposes)
– Residential or business address
– Bank account details
– Contact information (email, phone number)
– Transaction history (purchases made)
– Customer preferences, feedback, and complaints
– IP address and usage data
– Any additional information voluntarily provided by the customer through communication channels.
Purpose and Legal Basis for Processing Customer Data
Shercards.com processes customer data for the following purposes:
– Contract fulfillment: to carry out orders, deliver products, and provide services.
– Legal obligations: to comply with regulatory requirements.
– Legitimate interests: to improve products and services, enhance customer experience, and conduct marketing activities.
– Consent: if you’ve explicitly agreed to receive marketing or participate in surveys, we may use your data to send relevant offers and conduct studies.
Who Has Access to Customer Data?
Customer data is accessible only to authorized personnel at Shercards.com and third-party service providers such as IT, logistics, and marketing partners. Access is granted only when required and is controlled by legal agreements.
Where is Customer Data Processed?
Shercards.com generally processes customer data within the European Union (EU) and European Economic Area (EEA). However, in some instances, data may be transferred to countries outside the EU/EEA with appropriate safeguards in place, such as contractual clauses approved by the European Commission or data protection certifications.
How Does Shercards.com Use Customer Data?
Shercards.com may send its customers promotional offers from Shercards.com or carefully selected partners. However, partners only receive data if the customer has shown interest in their products.
Use of Profiling for Personalized Offers
Shercards.com may use profiling to analyze customer behavior, preferences, and demographics to provide personalized offers and improve the customer experience. This profiling is based on legitimate interests, consent, or contractual necessity.
Customer Rights
As a customer, you have several rights regarding your personal data:
– Access and rectification: You can request access to your data or correct any inaccuracies.
– Objection: You can object to the use of your data for marketing or profiling purposes.
– Erasure: In certain circumstances, you can request the deletion of your data.
– Restriction: You may request to limit how your data is processed.
– Data portability: You can request that your data be transferred to another service provider.
– Withdrawal of consent: You can withdraw your consent for data processing at any time.
– Complaints: If you believe your data rights have been violated, you may file a complaint with the Estonian Data Protection Inspectorate.
How to Modify or Delete Your Data?
If your data has changed or you wish to stop its processing, you can contact us at:
Phone: +372 6346 298
Email: info1@shercards.com
Requests for changes or deletion of data will be processed in accordance with applicable legal standards.
Data Retention Period
Customer data is stored no longer than necessary. The retention period is determined by the contract with the customer, legal requirements, or Shercards.com’s legitimate interests.
More Information
For further details on how we process your personal data, please contact our customer support at:
Phone: +372 6346 298
Email: info1@shercards.com
We are available to assist you from Monday to Friday, 9:00 AM to 5:00 PM.